I do not expect this to get past the moderator. I hope it will be passed on to marketing.
I am extremely unhappy that Hatch released version 3 without fixing the many bugs in version 2; then, did not have the courtesy to offer an upgrade discount.
Our moderators are our support, sales, and marketing staff. We do want to address the concerns of our customers and want to know the details of your problems. We do need to pull your account via support.
Please contact our support department so we can find your account and try to help you.