Hatch GEM Cross Stitch

I upgraded to Hatch3 and added the cross stitch Gem, but I can't seem to access the GEM. It didn't show that there was a download for it - but that it was supposed to automatically be added when I logged into Hatch. My computer has already been restarted and I have closed the program a few times are relogged in. It does show that I own it in the program - when I click on it it just takes me to the website page where you can purchase it and on that website page it also shows that I already have purchased it.

I can't find any videos or help on the GEMs. Has anyone figured out how to use the new Cross Stitch Gem yet? I would have been really nice if hatch had included some information/instructions or a video on what to do once you have purchased this extra feature.

Thanks!

Here is an FAQ on the Cross Stitch GEM along with the online documentation that you can download in PDF. We are working on new videos for Hatch Academy but this should get you started.
help.hatchembroidery.com/hc/en-us/articl...ch-Cross-Stitch-GEM-