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file Upgraded to Hatch V3 and after signing in getting a Failed to Parse Entitlements

nwflorida Posted 2 months 1 week ago
#2709
I purchased the upgrade for Hatch Embroidery 3 on 6-1-22 and after I sign in I get a message Failed to Parse Entitlements which causes the program not to open.

I have submitted a support ticket and a Hatch Support Tech did try to help with resulting in still not being able to sign in and use the program. They sent a reply the same day saying they would escalate the issue.

I am asking if any one else have this issue and was it fixed. I would really like to use and learn more about the new upgrade.

Thanks,
Nancy

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ladylittlefox.com Posted 1 month 3 weeks ago
#2758
I'm having the exact same problem, just one step behind you.... writing the support again now.

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skateness Posted 1 month 1 week ago
#2803
Same issue! My issue began with the trial version. I was never able to use it. I decided to purchase the software, thinking the issue was with the trial version, no luck. The purchased software won't load. It still tells me I have no active trials and that it's failed to parse entitlements. Support hasn't been in touch in 4 days.

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