User Does Not Exist - Hatch 3 Upgrade

I purchased Hatch 3 Upgrade last night, installed using link in the email from Hatch following my purchased. When I tried to login, I get the message User Does Not Exist. I confirmed my information was correct and even re-installed the software. I can login to Hatch 2 with the same credentials. I created an Urgent Support Ticket but haven't heard from Hatch. Any suggestions?

Thanks, Terry

Hi Terry,
I have your support ticket open. I'll reply to that. They are looking at a problem in your account.

Hi! I'm getting the same error. Can you tell me what the resolution was?

There was an issue with my account that was resolved through a software patch or fix. I would create a support ticket if you are having a problem.

Terry