Designs no longer showing a thumbnail in windows finder or Hatch Manage Designs

Hi,
I used to see a preview of my files in both finder and in Hatch's "Manage Designs" feature. Now only 50% or so are visible with a thumbnail. I just see a general icon symbol for the others. Things I tried:
1. I made sure I am in "display thumbnails"
2. Confirmed I have PES files set to open to Hatch
3. Updates are current

It just seemed to change overnight and I am stumped but it is making it very hard to find files!
Thanks!

Hello,
If you are still having a problem and have not contacted support, please do so as they may need to do a remote to your computer. Have you check the FAQs? Here is a quick link for support help.hatchembroidery.com/hc/en-us/requests/new