I am trying to embroider on a handkerchief with a copy of my grandmother's handwriting. I uploaded a photo of her signature from a card and used the freehand shape (open) to trace it. Everything looks fine on the computer, even the preview. When I embroider it though it is not tying off each word, it is running one long stitch between each of them. I have tried selecting all of the words and clicking "always" on tie off. Is there something else I'm missing? Is there a way to keep each word separated? I've attached images of how the design is coming off my machine and where I've selected always tie off. Thank you!
It does not look like you have the text selected when you set the tie off settings. You always need to have something selected to make a change to it. Check this and if still a problem, either attach your design or create a support ticket and attach there if you want the design to stay private.