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heart Words connecting on embroidery

rwill10 Posted 2 months 3 weeks ago
#1755
I am trying to embroider on a handkerchief with a copy of my grandmother's handwriting. I uploaded a photo of her signature from a card and used the freehand shape (open) to trace it. Everything looks fine on the computer, even the preview. When I embroider it though it is not tying off each word, it is running one long stitch between each of them. I have tried selecting all of the words and clicking "always" on tie off. Is there something else I'm missing? Is there a way to keep each word separated? I've attached images of how the design is coming off my machine and where I've selected always tie off. Thank you!
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Kim Posted 2 months 2 weeks ago
#1766
Hello,
It does not look like you have the text selected when you set the tie off settings. You always need to have something selected to make a change to it. Check this and if still a problem, either attach your design or create a support ticket and attach there if you want the design to stay private.
help.hatchembroidery.com/hc/en-us/requests/new

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