Boots Up in Graphic Mode

Hatch 2.1 hatch boots up normally but as soon as any design is opened or any command is activated the software goes into graphic mode and stalls.  OS windows 10.  hardware MS Surface Pro 6.

Graphics mode has worked prior a few days ago.  CorelDraw 8x still works if opened as stand alone.  Task manager shows Authentication attempted several times and basically nothing works.  From Task manager if I close CorelDraw 8x then the Hatch becomes active again but again stalls when any command it activated.
I have tried reboot, opening CorelDraw before Hatch and after Hatch with no success.
System Error
Exception Access Violation
ExceptionCode: c0000005
ExceptionFlag ; 0
ExceptionAddress:  03D04D5D
NumberParameters : 2
Offset of Exception : 02EBBDDD

Hi Don. 
 
Thanks for sending your request. 
A support ticket has been created for this request. 
Reference ticket number [40286].
All replies will be sent via the ticket number mentioned.
 
In the future,  for issues like this, kindly raise a ticket from this link   https://help.hatchembroidery.com/hc/en-us