exclamation-circle Need Help Re-installing

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6 months 1 day ago #1056 by DigbyTheDog
Hi. This is kind of a long question but I feel you need the background. I was having trouble updating my Windows PC  to Windows 10 2004 (from windows 10 1909) and ended up re-installing a clean install of Windows 10 so now I need to re-install Hatch 2.  Problem is, when I tried to install, I got a blue screen and the install was stopped. I found this answer ( https://help.hatchembroidery.com/hc/en-us/articles/360001557975-Hatch-v2-installation-fails-Or-blue-screen-saying-there-is-a-problem-with-aksfridge-sys- ) which told me to install 'the latest HASP Driver prior to the Hatch v2 installation". When I tried installing the driver, I ran into the same blue screen again. I then tried installing Hatch again and this time it installed but then when I tried to restart my computer, I got stuck with getting more blue screens and ended up re-installing Windows again. I just tried to re-install Hatch 2 again and got the blue screen again. I tried a restart of my computer, and it restarted fine. I also waited for my files to sync this time, so that I can be mostly sure nothing is running in the background.

So, all this leads me to my question...do I try to install the driver again, or should I just try installing Hatch again, or is there something else going on? I have been restarting my computer after I install each update/app and Hatch is the only thing giving me trouble. I am starting to think it was Hatch 2 that was preventing Windows from updating. Is there a compatibility issue with Windows 10 2004? How can I get Hatch installed?

I hope someone is able to help me out.

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6 months 19 hours ago #1064 by Kim
Replied by Kim on topic Need Help Re-installing
Hello,
I have to ask you to please put in a support ticket.  Our techs there can help.
Thank you,

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6 months 19 hours ago #1065 by DigbyTheDog
Replied by DigbyTheDog on topic Need Help Re-installing
I did manage to get Hatch installed.  Thanks.
The following user(s) said Thank You: Kim

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