file All thumbnails not displayed

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6 months 3 weeks ago #998 by Outback Di
Hello, this is my first post.

When I try to display the thumbnails in the Design Library screen, only some of the thumbnails appear (see attachment). Does anyone know why this is so? Thankyou.
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6 months 2 weeks ago #999 by Kim
Replied by Kim on topic All thumbnails not displayed
Hello,
This could be caused by several reasons. Generally related to an update or installing another embroidery program after you installed Hatch.

1. If you have a lot of designs, it may just take a bit of time for your computer to render all the images.
2. If you have another embroidery software also installed, it may have captured the "ownership" of that icon. Especially if you have installed it after you installed Hatch.
3. You may just need to re-index your thumbnails. See the details here: help.hatchembroidery.com/hc/en-us/articl...howing-as-Thumbnails
4. There are several other reasons this may happen. Go to the FAQs and type in Thumbnails. here is a quick link: help.hatchembroidery.com/hc/en-us

If one of the above does not solve your issue, please submit a technical support ticket by sending in a system report. Here is how to do this: help.hatchembroidery.com/hc/en-us/articl...-Embroidery-software

Thanks,
Kim

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