BIG hatch symbols for design view

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2 months 1 week ago #969 by Martin
hello all,

i cant find a way to get my Hatch2 to show designs in the library , unless its a design i produced, just shows the large H logo.
have tried the file in the support center but still dont work.
and help would be appreciated.
Thank you.

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2 months 1 week ago #970 by Kim
Hello Martin,
May I ask you to click here and submit a technical support ticket? help.hatchembroidery.com/hc/en-us
This way they can get more information about your system. There are several FAQs on this but we can help you in support also.

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2 months 1 week ago #971 by Martin
had done Kim, thanks
after following all the different fixes in the FAQ on hatch website, its in a worse state than when i started.

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2 months 1 week ago #972 by Kim
Hi,
Are you Crystal Embroidery in support? All I see is "Martin" here. If so, I've asked our remote tech to contact you for a remote session.

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2 months 1 week ago #973 by Kim
Hi,
Are you Crystal Embroidery in support? All I see is "Martin" here. If so, I've asked our remote tech to contact you for a remote session.

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2 months 1 week ago #974 by Martin
Yes that’s me .
The following user(s) said Thank You: Kim

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