horizontal break in capital letters

Help Community! I am having an issue with satin stitch lettering- there is a horizonal gap in the lettering and often the satin stitch overlay is offset or missing from over the underlay. I am using a Tajima TMEXC901 and have checked the tension, needle, driver adjustment. New to caps- but the hooping seems correct. Using heavy backing on cotton "dad" cap. Have tried several fonts in satin with the same result. No problems that I can tell with the images. Please see photos (embarrassed!!! but we can share that here, right?) I have also checked for updates on the software. Thanks in advance- Christine

Hello, please see my comments in your other post of the same topic.