Digitizer Challenged

I'm trying to digitize the Chinese characters in a jpeg image. The software allows me to digitize one character stroke using freehand closed shape but when I move to the next part of the character the software will not lay down points. Is there anyone at hatch that I can talk to n the phone?

Hey there!

We do not offer phone support. You can raise a support ticket here and attach your design for help.
help.hatchembroidery.com/hc/en-us/requests/new

We encourage you to ask specific question here in the community where you can also attached your design.

Thanks
Rebecca

you need to convert your design in machine friendly art